Strategic Sales Support Specialist

Job Description

The role of the Strategic Sales Support Specialist is to act as a liaison between Sales, Production, and core customers. Support Sales and Operations functions by providing technical sales assistance, completing quotes and timelines for order fulfilment, and developing long-term, mutually beneficial relationships with Pyrotek's Aluminium and Foundry sales customer base.

Essential Functions/Responsibilities

Provide exemplary customer service by promptly and appropriately answering and responding to customer requests, and redirecting customer sales calls, when applicable.

Effectively provide support to the Sales team by providing new part quotations, and troubleshooting, as needed, with quotations, orders, and account statuses.

Regularly assist Sales team by reviewing specifications on customer quotations to facilitate order accuracy.

Act as a liaison with Production and support teams by ensuring ongoing dialogue and internal communications, monitoring projects, and providing exemplary customer service to both parties.

Coordinate with outside sales with regards to maintaining and distributing customer pricing.

Utilize Customer Relationship Management software (CRM) to identify customers and collaborate with outside Sales team to coordinate communications with the purpose of soliciting new business and ensuring the accuracy of CRM data.

Identify and develop prospective customers outside of current customer base by conducting cold calls and performing general research activities to determine where additional sales opportunities exist.

Read, inspect, and interpret drawings for parts and assemblies to identify items required by customer or Sales teams.

Visit customers, as needed, to provide technical guidance, assist with troubleshooting of pump-related equipment, and develop and/or enhance business relationships.

Manage data collection for ongoing trials of new products and equipment, and accurately report information to the Engineering Department.

Review customer complaints with Quality team to provide general feedback regarding product performance.

Attend sales meetings/training sessions and other educational and industry related functions.

Why work for Pyrotek Aurora? Check out our Video

Competitive compensation and benefit plans

Collaborative, innovative, and team environment

Popcorn Thursday's.

Low turnover and high retention. A lot of our employees have been here for over 20 years.

Click the I'm Interested button so our hiring team can review your application and schedule time to speak with you soon.

What happens next? Once you submit your application / resume, a member of the recruiting team will send you an email with a self-schedule link to speak with one of our Recruiters. Watch your email for that link.