Staff Outbound Product Manager

Job Description

Who we are:

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself to always be better.

We are looking for a Staff Product Manager to help define and guide the continued evolution We're responsible for guiding products throughout the execution cycle, focusing specifically on evangelizing, packaging, promoting, and tailoring our solutions to our stakeholders and customers. As an Outbound Product Manager for the ServiceNow platform team, you will play a pivotal role as the technical/domain expert who owns the external best practices for the product, related solutions, and competitive differentiators. Partnering closely with product management and product marketing teams, you will be responsible for developing and executing enablement and adoption activities that drive business outcomes.

In this role, you will work cross-functionally to guide products from development through adoption by connecting the technical and business worlds. You can break down complex problems into clear solutions anchored in market differentiation and measurable customer outcomes. You have deep customer empathy, an insatiable desire to continuously learn through qualitative and quantitative measures, and a passion for driving scale.

We want someone who will thrive as an individual contributor and work collaboratively with fellow Product Managers, our engineering teams, business units, and technical experts in the field organizations.

The Opportunity:

ServiceNow's generative AI services (Now Assist) is changing the enterprise landscape. ServiceNow's Generative AI outbound product management team is a platform organization responsible for the core capabilities driving ServiceNow's Now Assist product portfolio. These platform touchpoints include the various large language models powering generative ai skills (use cases); the integration and management functionality to deploy, manage, and extend Now Assist; and the core AI engagement interfaces (eg AI Search, Virtual Agent, Now Assist Panel, etc) used to interact with the Generative AI experiences.

This is a unique opportunity to serve as a leader in the definition and execution of product adoption and growth success motions within one of the fastest growing product lines - at one of the largest and fastest growing enterprise SaaS companies in the world.

Outbound Product Managers work directly with business units, customers, partners, and the field to enhance their overall experience with the product and make them successful. They monitor market adoption, deliver scalable and repeatable programs, and act as the liaison between customer and development teams.

What you will do:

Drive vision and leadership to extend ServiceNow's position in the market powering enterprises with AI.

Be the product evangelist to customers, partners, and internal stakeholders in areas of Generative AI best practices including pre and post sales motions.

Drive the Go-To-Market for Generative AI product releases. Develop, support and guide business units, and marketing organizations, on how to effectively position and communicate product vision, and ServiceNow's unique value proposition in Generative AI.

Develop a deep understanding of customer use cases and success outcomes.

Establish a trusted / strategic advisor relationship with internal business units, and front-line sales expert teams.

Develop and continuously publish content that connects capability to value, with a particular focus on "How To" content tied to the most relevant customer use cases.

Uncover and mitigate any risk that threatens market adoption of product releases.

Act as the liaison between Product Management and our Customers with a focus on developing scalable/repeatable best practices.

Experiment and test hypothesis on new ways to drive continuous improvement in customer self-service.

Lead and support industry analyst engagements to help position ServiceNow as a leader in the industry.