Sr Manager

Job Description

The Senior Manager Renewal Sales will manage the Renewal Sales team, partnering with Geographic Enterprise Sales leadership and developing/managing processes to support the customer renewal process. You will also manage multiple Sales Area renewal processes to maximize revenue growth for ServiceNow.

Renewals are the lifeblood of a SaaS company's revenue stream and this leadership role will focus on the achievement of renewals targets while also not competing with the Enterprise Account Sales teams.

What you get to do in this role:

Partner with the Digital Sales AMS and APAC regions Renewals leaders to refine our renewals strategy, process, and engagement with Digital Sales AMS and APAC Sales teams

Ensure that Renewal procedures are understood and implemented across the teams

Manage the Digital Sales AMS and APAC renewal process to maximize revenue growth for ServiceNow and to achieve our sales/revenue goals

Partner with Digital Sales AMS and APAC Sales leadership to ensure understanding of our go-to-market sales/renewals programs

Provide role clarity for team members and link departmental goals to the larger organization

Create summaries of performance metrics that help the Digital Sales AMS and APAC sales organization focus on renewals execution, customer success and account planning for the renewal

Engage with the operations team to establish analysis of trends and performance to identify greater efficiencies and achieve operational excellence. Work with our Professional Services and Alliances/Channels team to increase growth and expansion through our partners

Assist Sales or Renewals reps and leadership with renewals negotiations

Lead plans to support renewals, working with Sales, Operations, Marketing, Customer Success and Finance

Partner with broader Renewals organization to create global programs that ensure continued success of the renewals program and the team at large