Sr Manager

Job Description

THE POSITION: The Sr. Manager / Principal of Business Analysis, reporting to the Sr. Director, Solution Architecture & Platforms, will lead and mentor a team of Technical Business Analysts (TBAs) while providing senior-level business analysis expertise. You will play a critical role in bridging the gap between business stakeholders and technical teams, ensuring successful project delivery, and driving strategic business initiatives. Our ultimate goal is to exceed the expectations of our clients, both internal and external.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

Business Analyst Team Leadership:Lead, mentor, and coach a team of Technical Business Analysts (TBAs) and/or Product Owners.

Establish team KPIs and foster a collaborative, high-performing environment.

Delegate tasks and projects effectively, ensuring clear ownership and accountability.

Provide performance feedback and develop the technical and analytical skills of your team.

Guide the team in effectively performing the following activities:Collecting and documenting clear, concise business requirements and rules.

Facilitating cross-functional requirements gathering sessions.

Translating business needs into user stories (JIRA & Confluence).

Collaborating with internal teams and clients.

Creating visualizations of current/future state business, operations, and technical processes.

Defining best practices and managing tools/templates for the TBA team.

Planning and allocating BA resources.

Advanced Business Analysis:Partner with business stakeholders to identify needs, define solutions, and develop clear requirements.

Analyze complex business processes for improvement and optimization.

Document requirements using various techniques (use cases, user stories, data flow diagrams).

Develop and manage project plans and timelines to ensure on-time and on-budget delivery.

Conduct feasibility studies and cost-benefit analyses to evaluate proposed solutions.

Collaborate with technical teams to translate business requirements into technical specifications.

Facilitate workshops and meetings to gather requirements and manage stakeholder expectations.

Identify and manage project risks, developing mitigation strategies.

Monitor project progress and proactively communicate potential issues or roadblocks.

Develop and maintain business process documentation.

Stay up-to-date on industry trends and best practices in business analysis.