Sr IT Operations Analyst

Company Overview We are a world-class team of professionals who deliver next generation technology and products in robotic and autonomous platforms, ground, soldier, and maritime systems in 50+ locations world-wide. Much of our work contributes to innovative research in the fields of sensor science, signal processing, data fusion, artificial intelligence (AI), machine learning (ML), and augmented reality (AR). QinetiQ US's dedicated experts in defense, aerospace, security, and related fields all work together to explore new ways of protecting the American Warfighter, Security Forces, and Allies. Being a part of QinetiQ US means being central to the safety and security of the world around us. Partnering with our customers, we help save lives; reduce risks to society; and maintain the global infrastructure on which we all depend. Why Join QinetiQ US? If you have the courage to take on a wide variety of complex challenges, then you will experience a unique working environment where innovative teams blend different perspectives, disciplines, and technologies to discover new ways of solving complex problems. In our diverse and inclusive environment, you can be authentic, feel valued, be respected, and realize your full potential. QinetiQ US will support you with workplace flexibility, a commitment to the health and well-being of you and your family and provide opportunities to work with a purpose. We are committed to supporting your success in both your professional and personal lives. Position Overview Join us in our fast-paced support to the Space Development Agency (SDA ). Recognized as the Department of Defense's constructive disruptor for space acquisition, SDA delivers space-based capabilities to the joint warfighter to support terrestrial missions through development, fielding, and operation of the Proliferated Warfighter Space Architecture. SDA capitalizes on a unique business model that values speed and lowers costs by harnessing commercial development to achieve a proliferated architecture and enhance resilience. We are seeking a Sr. Information Technology (IT) Operations Analyst to support SDA's mission. This role serves as the primary on-site Enterprise Operations (EO) representative responsible for the day-to-day management and support of IT for SDA. Duties Include: Responsibilities Provides customer service focused support acting as the primary liaison for questions, tickets, support, and actions between SDA staff and local network service providers. Assist with planning, acquisition, installation, maintenance, and operation of information management systems, infrastructure, hardware, and software - including classified locations and systems as appropriate. Support the management of all aspects of EO-supported IT to ensure efficient and responsive agency operations to include fiber-optic based telecommunication systems, information networks, and secure equipment (secure voice/data/facsimile/video) as relevant. Coordinates and supports the SDA property manager with collecting, tracking, and reporting property accountability of all EO-supported IT equipment and software. Collect IT requirements and coordinate IT resources for incoming SDA staff, as needed. Develop short- and long-term plans for appropriation of, assignment of, and operations of communication equipment and office/IT equipment to support the agency's mission. Work with the local service provider to support SDA's IT needs, including support the process or performing provisioning of new accounts and deployment of equipment. Coordinate and submit IT tickets and services, fix technology and access related issues, process new employees, and in general maintain a well-functioning IT infrastructure across SDA's IT. Work hand-in-hand with EO's other local staff to ensure coordinated and comprehensive support is delivered. Support the coordination, receipt, and delivery of office supplies and IT and office supplies in collaboration with the Records Management and Business Operations Management teams Escort uncleared guests and vendors, as needed. Support other administrative duties on behalf of EO, as needed. Required Qualifications BA or BS or Technical Certifications equivalent required. TS/SCI required; 8 + years directly related exp Comptia Security+ certification required Excellent customer service skills Ability to work in fast paced environment Company EEO Statement Accessibility/Accommodation: If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please send an e-mail to or call Opt. 4 and let us know the nature of your request and contact information. QinetiQ US is an Equal Opportunity/Affirmative Action employer. All Qualified Applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.