Sr Ecommerce Product Manager

Job Description

The Opportunity:

The Product management role is an influential leader responsible for defining, designing and driving the development and management of the features and functionality of our Digital experiences for American Girl ecommerce and digital experiences. This cross-functional position achieves results through facilitation and collaboration with key stakeholders from across the business and information technology teams. This role will determine strategic digital needs, develop and prioritize initiatives, ensure alignment with cross-functional budgets and resources, and act as a key stakeholder on various digital initiatives to ensure delivery. This role is a subject matter expert for the program portfolio and drives the long-term roadmap prioritization and alignment across all business units. The key outcome is to build the best possible experience for the American Girl customer.

What Your Impact Will Be:

Own and manage Product Roadmap & Backlogs:

Create and own a cross-functional product management roadmap and backlog, prioritized based on business and consumer needs, level of effort, and available resources

Drive the vision and strategy for your product(s), ensuring teams are working towards that vision and the wider business is aware and aligned

Capable of leading a team with multiple cross-functional resources in the delivery of a complex product set

Analyze customer needs, competitive offerings and provide direction on best practices and emerging trends in relation to ecommerce capabilities

Create and own the business cases and vision for digital initiatives. Manage approval process across technical and non-technical stakeholders

Collaborate with team members and cross functional teams to manage project interdependencies

Provide clear digital requirements and business rules to guide the development of new features and define acceptance criteria of those features

Leverage data to report on product performance and to inform digital strategy

Develop recommendations to expand product capabilities and identify potential white space opportunities

Manages Projects:

Manage product management process in agile methodology, from strategy and ideation to discovery and build, to launch and optimization

Lead, influence and coordinate with global senior-level stakeholders from the business, UX, Brand Teams, Marketing, and Technology throughout the product lifecycle

Schedule, manage, and participate in cross-functional meetings with the ability to influence and finalize decisions through the execution of the plan

Identify, develop, and manage contractual relationships with strategic partners and providers

Oversee and drive project communication touchpoints. Revise project plans to meet changing needs and requirements as the project progresses. Recommend alternate paths/plans as the need arises to meet project goals/timeline

Leads communication touchpoints:

Communicate cross-functionally at the appropriate level of detail, set expectations, define business requirements, and organize releases will be critical to on-time and successful delivery of our goals

Lead internal product reviews to report status, issues and risks on regular basis

Partner with all consumer and business insight teams to measure and report on business results. Holds meetings with all internal customers, addresses issues with resolution, and documents all key discussion points and outcomes. Reviews and assesses the health of projects to identify potential issues and gaps that need to be addressed. Documents and escalates any changes in scope and/or risks

SUPERVISORY RESPONSIBILITIES

Vendor Management

Leads Product Management Team (2)