Sr Business Performance Analyst

Job Description

The roles and responsibilities of the desired candidate are to provide professional and effective functional services to the business, as well as play an important role in the growth of the EPM Practice. The knowledge of Technical side is nice to have. This includes:

Implementation Support

Serve as functional analyst, subject matter expert for new implementations or migrations

Partner with the Implementation team to develop and build the Practice strategy and initiatives

Assist with data conversion and interfacing activities, including testing and tying out data

Gather and assess requirements and assist with translation into optimal solutions

Perform functionality gap analysis and solution design

Redesign business processes

Develop functional specifications for extensions, integrations and data migrations

Configure application modules

Document system design requirements according to business needs.

Demonstrate application functionality

Develop test plans/scripts and manage system testing

Assess production readiness

Plan and execute data migration

Create, deliver and manage user training

Production support after go-live

Operational Support

Provide technical assistance in identifying, evaluating, and resolving day-to-day IT issues as it relates to EPM applications.

Create or update end user training documents and guides.

Good understanding of the Technical architecture, support the customization, enhancements with the technical consultants

Provide hands-on training to end users on various aspects of applications.

Coordinating and guiding offshore team for faster issue resolution.

Resolving product issues by opening, updating and escalating service tickets with product vendors.

Providing production support using service management tools and procedures for tracking, user communication and service level management.

Project and Task Management

Create and maintain project plans to implement approved IT projects.

Monitor and control project activities per the plan and communicate status to key stakeholders. Implementing and following projects and enhancements using appropriate tools and methodologies.

Communicate and coordinate reports and other technical development from geographically dispersed teams.