We are seeking a dynamic and sports-minded individual to join our team as a Customer Support Associate. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clientele. Customer Support Associate will have a competitive spirit, excellent communication skills, and enjoy providing outstanding service. This is an exciting opportunity to join a group of like-minded individuals and apply your customer support and customer service expertise.
Customer Support Associate Responsibilities:
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Engage with customers providing personalized assistance and resolving inquiries promptly.
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Assist customers with product recommendations, order placement, and tracking.
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Troubleshoot and resolve customer issues, escalating when necessary to ensure swift resolution.
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Provide information and updates on products and services.
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Maintain accurate customer records and ensure data integrity within the CRM system.
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Collaborate with internal teams to address customer concerns, process returns/exchanges, and facilitate seamless order fulfillment.
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Continuously stay updated on competitive trends, products, and industry news to better serve customers.