Spa Supervisor

Job Description

As the Spa Supervisor, you are responsible for ensuring luxury and tranquility await our Guests at our Willow Stream Spa. You will be providing support to our staff, ensuring seamless transitions and service from check-in to check-out and everything in between.

Hourly Rate: $28.38

What you will be doing:

Ensure Guest and Colleague satisfaction at all times by ensuring that safety and service are the spa's top priorities

Performs supervisory duties including leading, coaching, performance management, counseling, scheduling and supervision of staff

Promote sales of spa services and retail utilizing your extensive knowledge of all products and services

Coordinate support staff schedules and time off requests/ trades to ensure adequate staffing

Assist Experience Coordinators and Attendants as needed throughout the day and as coverage for sick calls

Assist Spa Manager with facility maintenance and work orders to ensure peak operational performance

Maintain through knowledge of competitors including locations, product offerings, pricing and promotions

Administer and implement spa operations training (i.e. telephone etiquette, guest relations, sales, services, etc)

Perform Spa tours for potential clients as needed

Support the fitness coordinator with wellness offerings and the maintenance of the Fitness Center

Maintain close and effective working relationships with other departments

Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests

Focus attention on guest needs, remaining calm and courteous at all times

Promote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures

Establish, update and adhere to hotel and departmental policies, procedures and service standards

Contribute to the improvement of the operation by contributing ideas, making suggestions and holding regular departmental communication meetings