Solution Engineer

Job Description

Brightspeed is looking for a driven, creative, and energetic Solutions Engineer to join our team. As a Solutions Engineer, you will report directly to the Director, Enterprise Sales Engineering. You will have a proven track record for getting things done and maintaining a high level of ownership and accountability. In this role, you will be responsible for working with Sales to design, sell and support solutions to customers utilizing the entire suite of Brightspeed services.

As A Solutions Engineer, you will have the following duties:

Work with Sales to design, sell, and support solutions to customers utilizing the entire suite of Brightspeed services. Work with customers with a consultative approach to understand their business challenges, develop, and communicate solutions to address those challenges

Support Sales and Account teams with pre-sale proposal generation for all Brightspeed solutions. Including, but not limited to, pricing assistance, equipment design, network, and technical documentation.

Develop and articulates value statements based on understanding of voice, data, Internet, and network solutions and designs to internal and external customers

Assist in preparing, completing, and presenting all technical designs and paperwork to the Engineering and Service Delivery teams for post-sale hand off during the Project Management and Implementation

Work with sales to represent Brightspeed on customer appointments as a subject matter technology expert specializing in network and technology services

Develop collaborative relationships with internal organizations including Service delivery, Service assurance, IT, Product Management, Network Operations, Local Network Planning and Access Management, Finance, and others

PROFESSIONAL SUCCESS COMPETENCIES:

Communicating - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods, both internal and external

Problem Solving and Decision Making - Identifying issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, & chooses a course of action

Driving for Results - Setting ambitious standards of performance for self and the overall team; responsibility for work goals; initiates, focuses, and monitoring the efforts; proactively acting, and going beyond what is needed

Client & Partner Relationships - Developing and sustaining relationships based on an understanding of client, partner and stakeholder needs and actions