Software Engineering Manager

Job Description

Cash is building the most relatable, instantly available, and universally accessible financial app in the world. The Trust organization's mission is to maximize trust and expand access to Cash App's ecosystem.

As an Engineering Manager, you will be responsible for technical architecture, ensuring collaboration across a multitude of disciplines, and providing coaching and mentorship to your team and peers. You will drive the team's vision and roadmap alongside product management and the Cash App leadership team.

About Support Product

The Support Product Team is a cross functional product delivery team within Trust. We are responsible for building Cash App's customer facing support experiences and the tools our customer support advocates use to help customers with their inquiries. Our mission is to build lasting trust with customers by making it effortless to get helpful, caring support. In Support Product we build highly available and scalable, Machine Learning driven products that integrate with the broader Cash App ecosystem to help customers solve their problems. Where we can't solve a customer's problem through automation, we provide tools and integrations to hand them over to our team of support advocates.

The team currently consists of server engineers, designers, and product management, machine learning modelers and applied machine learning engineers located in Australia and the United States.

As an Engineering Manager, you will build teams, products, and services. You will be responsible for technical architecture, growing the team, ensuring collaboration across a multitude of disciplines and providing support to individuals through your mentorship and leadership skills.

You Will:

Scope, build, and scale mission-critical products, systems, and services that have an immediate impact on our customers

Build a world-class team by hiring exceptional talent, coaching and developing engineers, cultivating pragmatic engineering decision-making, and leveraging your technical expertise to constantly raise the bar

Define your team's vision and roadmap by thoroughly understanding your customers' needs in collaboration with product management, design, data science, and adjacent engineering teams

Collaborate with leaders across product management, design, data science, and adjacent engineering teams to shape strategy across the organization and company

Creatively solve challenging technical problems at scale

Foster ownership, inclusiveness, accountability, pragmatism, and urgency in the team

Do whatever needs to get done to help your team execute. This could mean writing code, planning a team offsite, or covering an oncall shift