Software Engineering Manager

Job Description

The Customer Service Management (CSM) Omnichannel team is developing the application that enables customers to provide service and support for their external customers through communication channels such as web, email, chat, telephone, and social media. Our engineers are focused on design, development and customer support of these channels in collaboration with various engineering teams.

What you get to do in this role:

Manage Omnichannel Customer Service Management product development activities

Lead the engineering team in designing and developing products supporting chat capabilities and CCAAS integrations.

Work with product management, design, support and other dev teams to create high-quality solutions

Manage daily activities of the development team

Solve difficult and sometimes ambiguous problems

Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team