Site Supervisor

Position Description Harris County Public Health has earned the 2023 Best Place for Working Parents Business Designation. About Harris County Public Health: Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant. This is a Grand Funded position WIC Site Supervisor Position Overview: The Women, Infants, and Children (WIC) Site Supervisor is responsible for the operations of the assigned WIC site and is familiar with resources in the surrounding community. The Site Supervisor is responsible for managing all site operations and meeting performance metrics in accordance with State requirements. The Site Supervisor will also perform personnel and facility management duties, determine WIC applicants' program eligibility, provide nutrition education to individuals and groups, and coordinate with other programs to enhance client services. Duties & Responsibilities: Performs management duties by monitoring clinic staff and handling disciplinary actions, assessing facility requirements and establishing work schedules and tasks. Conducts staff orientation, training, meetings, performance appraisals, and reviews. Monitors client flow, conducts quality assurance, reviews reports, and ensures successful clinic operations by meeting specific metrics. Promotes positive customer service and resolves client complaints promptly. Maintains knowledge of Harris County Public Health (HCPH) and Texas WIC Policies and Procedures by providing income and program eligibility determination and formula and breast pump issuance. Provides nutrition and breastfeeding counseling and education in individual and group settings. Completes blood iron level check and anthropometric measurements and reviews growth charts. Conducts community outreach and provides appropriate referrals to clients needing services not provided by WIC. Harris County is an Equal Opportunity Employer If you need special services or accommodations, please call or email . This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate. Requirements Education Bachelor's Degree in Nutrition Sciences with 24-semester Hours of Food & Nutrition Experience One (1) year of professional work experience in a direct supervisory capacity. Two (2) years of experience as a Dietitian or Nutritionist Additional Requirements Must have a valid Driver's License (TX upon hire) Knowledge, Skills & Abilities: Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) Excellent communication skills (verbal & written) Ability to demonstrate good judgment when needed to resolve client concerns Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment Ability to maintain confidentiality when dealing with sensitive information Ability to identify customer needs and expectations and respond in a timely and effective manner Core Competencies Ability to obtain and filter information, identify, and address key issues relevant to the achievement of strategic organizational goals Exceptional project management skills to manage a variety of projects simultaneously Positively influence all levels within the organization to drive change and enable effective coordination Ability to create strong, positive working relationships Previous experience building and managing high performance teams High-level of flexibility in fast-paced environments Must be a Systems-level thinker Proactive, self-motivated, and mission-driven Progressive, intrapreneurial leadership style to enable systemic change Leading Change Creates strategic change within and outside the organization to meet organizational goals Develops new insights into situations, encourages new ideas and innovations Takes a long-term view and builds a shared vision with others, acts as a catalyst for organizational change Deals effectively with pressure; remains optimistic and persistent even under adversity. Recovers quickly from setbacks Leading People Fosters an inclusive workplace where equity, diversity, and individual differences are valued and leveraged to achieve the vision and mission Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and providing opportunities to learn through formal and informal methods Fosters and inspires team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals. Holds self and others accountable for measurable high-quality, timely, and cost-effective results Anticipates and meets the needs of internal and external customers Makes well-informed, effective, and timely decisions Building Coalitions Develops networks and builds alliances, collaborates across boundaries to build strategic relationships Identifies external and internal politics that impact the work of the organization Interpersonal Abilities/Personal Characteristics Treats others with courtesy, sensitivity, and respect Behaves in an honest, fair, and ethical manner and models high standards Assesses and recognizes own strengths and weaknesses Communication Communicates clearly, effectively, and persuasively both orally and in writing Writes in a clear, concise, organized, and convincing manner for the intended audience Diversity, Equity, Inclusion Encourage a respectful and collaborative work environment that recognizes and celebrates diversity, equity, and inclusion Identify inequitable practices and policies and assist in implementing strategies to ensure equitable outcomes Demonstrate awareness and respect of cross-cultural differences and create inclusive programmatic solutions Practice cultural humility to build honest relationships with co-workers and the community that will ultimately enhance workplace culture and deliver better community health program NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications. Preferences Language: Bilingual in English and Spanish Experience: One (1) year of experience as a Certifying Authority in a WIC Program but not required General Information Position Type and Typical Hours of Work: Full-Time Grant-funded Monday - Friday 8 am - 5:30 pm and one Saturday per month. Must be willing to flex work hours when required, including weekends. Able to travel within Harris County as needed. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: This is an active role with a high level of movement throughout the facility; Some duties would require the ability to lift up to 20 pounds. This job requires bending and standing for long periods of time. Work Location: Baytown WIC, 1000 Lee Drive, Baytown, Texas 77520 Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department. BENEFITS Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan. The following list of benefits is offered only to employees in regular (full-time) positions: Medical Coverage Dental Coverage Vision Coverage Wellness Plan Life Insurance Long-term disability Employee Assistance Program Ten (10) days of vacation each year for the first five (5) years of service Accrual rates increase based on years of service Eleven (11) County-observed holidays and one (1) floating holiday Professional development opportunities Dependent Care Reimbursement Plan Healthcare Reimbursement Account 457 Deferred Compensation Plan The following benefits are also available to regular (full-time) employment and may be available to part-time employees: Retirement Pension (TCDRS) Flexible schedule (varies by department) Transportation Assistance (Metro RideSponsor Program) In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed. For plan details, visit the Harris County benefits website: 01 Which of the following best describes your education as it relates to this position? High School Diploma or G.E.D. equivalent Associate Degree Bachelor Degree Master Degree Doctorate Degree None of the Above 02 If you selected a college degree in response to the previous question, which of the following disciplines best relates to your degree most relevant to this position? Nutrition Sciences Other Related Field Unrelated Field N/A; No Degree 03 Does your degree include at least 24 semester Hours of Food & Nutrition? Yes No 04 Please describe your educational background including level of education completed . click apply for full job details