Site Supervisor

Position Description Harris County Public Health has earned the 2023 Best Place for Working Parents Business Designation. About Harris County Public Health: Harris County Public Health (HCPH) includes a network of more than 700 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant. This is a Grand-Funded position WIC Site Supervisor Position Overview: The Women, Infants, and Children (WIC) Site Supervisor is responsible for the operations of the assigned WIC site and is familiar with resources in the surrounding community. The Site Supervisor is responsible for managing all site operations and meeting performance metrics in accordance with State requirements. The Site Supervisor will also perform personnel and facility management duties, determine WIC applicants' program eligibility, provide nutrition education to individuals and groups, and coordinate with other programs to enhance client services. Duties & Responsibilities: Performs management duties by monitoring clinic staff and handling disciplinary actions, assessing facility requirements and establishing work schedules and tasks. Conducts staff orientation, training, meetings, performance appraisals, and reviews. Monitors client flow, conducts quality assurance, reviews reports, and ensures successful clinic operations by meeting specific metrics. Promotes positive customer service and resolves client complaints promptly. Maintains knowledge of Harris County Public Health (HCPH) and Texas WIC Policies and Procedures by providing income and program eligibility determination and formula and breast pump issuance. Provides nutrition and breastfeeding counseling and education in individual and group settings. Completes blood iron level check and anthropometric measurements and reviews growth charts. Conducts community outreach and provides appropriate referrals to clients needing services not provided by WIC. Harris County is an Equal Opportunity Employer If you need special services or accommodations, please call or email . This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate. Requirements Education Bachelor's degree in Nutrition Sciences with 24-Semester Hours of Food & Nutrition Experience One (1) year of professional work experience in a direct supervisory capacity. Two (2) years of experience as a Dietitian or Nutritionist Additional Requirements Must have a valid Driver's License (TX upon hire) Knowledge, Skills & Abilities: Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook) Excellent communication skills (verbal & written) Ability to demonstrate good judgment when needed to resolve client concerns Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment Ability to maintain confidentiality when dealing with sensitive information Ability to identify customer needs and expectations and respond in a timely and effective manner Core Competencies Organizational Leadership Understands the organizational mission Understands ethics and public good; is concerned with public trust Demonstrates respect for the opinions and beliefs of others Collaboration Contributes to an inclusive workplace where equity, diversity, inclusion, and individual differences are valued and leveraged to achieve the vision and mission Demonstrates a sense of responsibility for the success of the group Collaborates with others to improve quality and address needs Innovation Ability to adapt to change Interpersonal Abilities/Personal Characteristics Treats others with courtesy, sensitivity, and respect Behaves in an honest, fair, and ethical manner Assesses and recognizes own strengths and weaknesses Uses sound judgment Self-motivated Organizes and maintains work environment to allow for maximum productivity Communication Communicates clearly and effectively, both orally and in writing NOTE:Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentationbutONLY information stated on the application will be used for consideration. "See Resume"will not be accepted for qualifications. Preferences Language: Bilingual in English and Spanish Experience: One (1) year of experience as a Certifying Authority in a WIC Program General Information Position Type, and Typical Hours of Work: Full-Time Grant-funded Monday - Friday 8 am - 5:30 pm and one Saturday per month. Must be willing to flex work hours when required, including weekends. Able to travel within Harris County as needed. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: This is an active role with a high level of movement throughout the facility; Some duties would require the ability to lift up to 20 pounds. This job requires bending and standing for long periods of time. Work Location: 221 FM 1960 West, Suite A, Houston, TX 77090 Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.