Site Services Lead Technician

Job Description

The Site Services Lead Technician (SSLT) is responsible for all aspects of the data hall IT equipment, systems, and supporting staff required to manage customer's critical business operations. Responsibilities include the provision and fault diagnostic / rectification of network channel connectivity, installation, relocation & decommissioning of rack mountable IT equipment (servers, switches, routers, etc.).

Manage day-to-day relationships/accountability with vendors responsible for maintaining the clients data center network

Perform the following tasks as the Lead Technician and train Site Services Technicians to perform the following tasks:

Assign work requests to technicians from respective queues based on priority levels

o Provide on-site physical and virtual support of technology infrastructure

o Diagnose and repair various network, hard and software, and operating system configuration issues

o Manage / install cable infrastructure and hosts per industry guidelines

o Troubleshoot Ethernet, carrier broadband, and fiber termination

o Perform on-site testing procedures and troubleshooting.

o Pull, terminate, document and test copper and fiber circuits

o Install overhead cable tray, cages, racks, and equipment

o Configure network routers and switches and IP based voice systems

o Perform basic firewall configurations and firmware upgrades

o Deploy and configure Windows server operating systems

o Install and remove server, network, and infrastructure equipment

o Provide smart hands problem solving support upon request. (Server reboots, OS updates/rebuilds, backups, visual inspections, etc.)

Lead, manage, and be responsible for the designated shift team, ensuring all work requests are progressed to meet or exceed the established SLA timeframes, take pre-emptive corrective action, as appropriate, to ensure service levels are achieved

Manage in accordance with client directives the delivery of IT physical support services including but not limited to: network infrastructure including physical and wireless networks, cabling, routers and switches, server infrastructure including physical and virtual servers and related wiring to support the equipment, other IT storage, IT security, systems backup and disaster recovery, and asset management

Complete work orders and customer service requests within service-level agreement contractual guidelines

Update and maintain corporate asset management system with all moves, adds, and changes of equipment

Provide day-to-day customer support on all hardware/network related issues including, but not limited to, service requests, network alarms, and deployments

Adhere to all Federal and Local Safety laws

Follow T5 data center corporate policies and procedures

All other duties consistent with your role as you may be assigned by T5FM management