Nesco Resource is looking for a Servicing Representative for a full-time, long term assignment with a Company located in Montoursville, PA. The Servicing Representative provides first-in-class support to their customers via phone and other modes of communication regarding their account. This position is temporary and lasting between 6 months to 1 year.
Responsibilities include:
- Confirm identity of customer in accordance with compliance standards.
- Communicate with customers by telephone, email, text or chat regarding their account and provide program information.
- Process payments and answers customer's payment questions.
- Process address changes on customer accounts.
- Answers questions regarding property taxes, limited warranty, vehicle registration and device issues.
- Explain end-of-lease options to customers, make arrangements and reviews with management for approval.
- Initiate outbound calls with customers as needed to resolve issues.
- Document all interactions or transactions on a timely basis such as details of inquiries, complaints, and comments as well as actions taken and next steps needed.
- Administrative processing of incoming/outgoing letters and documents as needed.
Requirements:
- High school diploma or equivalent (GED).
- 1-2 years of customer service experience.
- Effective verbal and written communication skills in English; Spanish proficiency beneficial.
- Proficiency in computer operation and Microsoft Office Suite.
- Excellent data entry and typing skills.
- Ability to manage multi-line phone systems and provide excellent customer service.
- Knowledge of general office equipment to include faxing, scanning, printing and copying.
Pay is $16.00 per hour.
Operating hours are Monday-Friday, 8:30 AM to 7:00 PM, and every other Saturday, 9:00 AM to 2:00 PM. This position is 40 hours per week.
Qualified? Apply today at or call Kayla at .
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.