Servicenow Integration Specialist with Telecom Domain

Job title: ServiceNow Integration Specialist with Telecom Domain(mandatory)

Job Location: REMOTE

Job type: Contract

Summary:

The ServiceNow Integration Developer will be responsible for ServiceNow discovery and mapping as well as working with Configuration Items (CI)

Design and Architect Automation workflows using ServiceNow Integration Hub and spokes

Excellent hands-on expertise with Integrations

Excellent hands-on expertise with Discovery

Represent a specific technical domain in the IT organization

Ensure the CI data is properly maintained and is available when and where it s needed

Develop, document, and implement CI data governance processes and procedures for effectively managing CI data

Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt.

Develop and monitor CI data health reports / dashboards and resolve any issues

Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner

Proactively identify CI classes, attributes, and relationship types that are required

Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB

Ensure the CIs are created or updated using only approved processes and procedures

Develop, document, and implement CI data audits and address any issues that arise

Evaluate enhancement requests and identify appropriate solutions

Validate CMDB functionality as part of ServiceNow platform upgrades and deployments

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.