The ServiceNow Developer/ Administrator will be responsible for core system configuration. Gathering and documenting user and process requirements. Developing workflow customizations, and supporting the Service Transformation teams. The candidate will be have an understanding of ServiceNow functionality and how all ITIL processes can be implemented in ServiceNow. This includes, but is not limited to Incident Management, Change Management, Asset Management, CMDB Management and Problem Management.
Responsibilities/ Skills:
- Administer ServiceNow tool
- Configure Application UI (JavaScript)
- Configure Workflow
- SQL
- Customize ServiceNow applications
- Facilitate rollout of new applications and modules
- Facilitate onboarding of new clients on the ServiceNow platform.
- Collaborate effectively with other ServiceNow administrators to develop global solutions
- Handle general updates and configuration changes/requests
- Identify system deficiencies and recommend solutions
- Adhere to ServiceNow development standards
- Prioritize multiple tasks effectively
- Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
- Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
- Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
- Ensure tool configuration consistency across development, stage, testing and production environments
- Participate in ongoing production support and end user support.
ServiceNow Engineer