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Top Skills' Details
1. ServiceNow Development
2. Experience with ServiceNow Discovery
3. OMT "Order Management Tracking and TNI "Telecommunications Inventory" Module Experience . Job Description:
The Enterprise and Cyber Solutions (E&CS) Operation within Leidos' Defense Group has an opening for an ServiceNow Developer/Engineer for the Global Solutions Management - Operations II (GSM-O II) contract. This contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA). It also includes support to other key tasks for DISA, including the transformation of DISA's operational mission through innovation, and support to DISA's mission partners. Primary Responsibilities The successful candidate primary responsibility will be: Support the standup, configuration and implementation of ServiceNow's ITSM, ITOM, TSM, and TSOM modules
Create and maintain Forms, Reports, Views, Workflows, Groups and Roles
Create, maintain and enhance Dashboards and reporting, including scheduled reports
Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)
Coordinate and support application and platform upgrades
Assist with design, creation and cataloging of business process flows
Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs
Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow
Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance
Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts
Basic Qualifications Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with 4-8 years of professional experience; or 2-6 years of professional experience with a related Master's degree. Additional experience may be excepted in lieu of degree.
Active DoD Secret Security Clearance
Security+ certification or equivalent DoD 8570 IAT II certification within 60 days of start date
Understanding of ITIL foundation or ITIL certified
Experience in architecture, design, development, and delivery of data driven operations capabilities, within a DoD environment, including experience building and deploying software applications that meet DoD security standards and updating applications and code to meet security scans and security implementation guidelines (e.g. STIGs).
2+ years of hands-on experience with ServiceNow standup, configuration, and/or maintenance.
Experience with JIRA, Git and Confluence
Experience working with a highly technical team and in a dynamic, fast-paced environment
Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for on-site support as needed
Preferred Qualifications Experience with AWS cloud implementations
Experience with DevOps/DevSecOps and CI/CD implementation
Experience with automation tools such as Ansible
5+ years of experience with software engineering
Additional Skills & Qualifications
This candidate needs to have a high level of professionalism as they will be working on an Active Military Base Priority Skills are ServiceNow CMDB. They are needed to rebuild the CMDB across 55,000 Servers. Work Environment
This work is performed at Fort Meade in Maryland, Scott AFB in Illinois and Hill AFB in Utah. It is a fast faced work environment.
Date Posted: 22 May 2024
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