STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.
Would you like to be part of a new greenfield ServiceNow project? Our solutions team is seeking a
ServiceNow Business Systems Analyst with HAM Pro experience to play a key role in setting up this module within one of our global clients
. Our team is building solutions within ServiceNow that includes Workforce, Service Management, Business Management and Operations Management solutions across the enterprise from scratch. We are using best practices to design and leverage powerful automation capabilities within the ServiceNow platform and the analyst will be required to write user stories around new development. This project requires prior large-scale hands-on ServiceNow implementation experience with ITSM, ITAM, CMDB, and specifically new development with HAM Pro (Hardware Asset Management Professional).
Responsibilities - Participate as a HAM Pro domain expert in customer-facing meetings to facilitate discussions regarding ServiceNow initiatives
- Develop a thorough understanding of the customer's requirements and assist the project team in applying industry best practices and detailed knowledge of ServiceNow to help design optimal solutions that support the business processes that meet or exceed functional requirements
- Decompose business problems quickly and determine the root cause and provide solution alternatives
- Develop strong internal relationships with key stakeholders and subject-matter experts across the organization
- Breakdown the application roadmap into epics and decompose into user stories and acceptance criteria within Jira
- Create Wireframes / Mockups for the user stories and review them with customers and gather feedback
- Document workflows, processes, and results of business analysis
- List out risks and constraints in relation to identified requirements
- Assist the technical team in translating application functionality into application architecture and the production of business functionality requirements
- Assist and lead test plan development and execution. Perform functional testing on each story configured.
- Assist in quality management reviews and ensure that all business and design requirements are met
- Assist, develop and deliver end-user training
- Support Organizational Change Management (OCM) efforts by providing information on the "to be" solution
- Assist in the development of automated tests in ServiceNow
Requirements - 4+ years of experience working with ServiceNow as a Business Systems Analyst in an enterprise environment
- Prior hands-on experience with Hardware Asset Management Professional (HAM Pro) and ITAM
- Hands-on experience with CMDB and ITSM (Incident, Problem, Change) modules
- Hands-on experience writing user stories for brand new ServiceNow features and applications
- Experience with Jira and Agile software development
- 3+ years of business processes and business analysis experience in a software application environment
- 3+ years of experience designing and developing process workflows, capturing, and writing requirements, user stories and acceptance criteria
- 3+ years of experience developing and maintaining system lifecycle documentation
- Additional experience with the ServiceNow Application Suite covering ITAM, ITOM and ITBM areas
- An understanding of functional and non-functional software testing
- Excellent knowledge of best practices and an understanding of industry trends and difficulties
- Superior attention to detail with excellent written and verbal communication skills
- Ability to understand complex business needs and adapt appropriately
- Ability to learn and adapt to new solutions applicable to the ServiceNow platform
Preferred qualifications - ITIL v3 or ITIL 4 Certification or equivalent practical experience
- Comfortable leading in both technical and organizational contexts
- Experience working with large global / multinational corporations
Additional Details The base range for this contract position is $50 - $60/per hour, depending on experience.
Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Benefits - Medical coverage and Health Savings Account (HSA) through Anthem
- Dental/Vision/Various Ancillary coverages through Unum
- 401(k) retirement savings plan
- Company-paid Employee Assistance Program (EAP)
- Discount programs through ADP WorkforceNow
About Us STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at ; and reach out today to explore opportunities to grow together.
ServiceNow Business Analyst (HAM Pro)