Job Description: Corp to Corp Resumes are accepted.
Location Requirement: This position is looking for candidates in the Austin region only.
The ServiceNow Business Analyst (BA) will review, analyze, and evaluate user needs for TxDOTNow, TxDOT s implementation of ServiceNow. The BA will work directly with users to define solutions and map requirements for projects and enhancements to the system. This position will assist users and developers in all phases of the sprint and project work including testing, documenting requirements and test scripts, quality control, functional instructions & training, and communications.
The worker's responsibilities and skills must include:
- Previous experience with and expert knowledge of ServiceNow capabilities
- Mapping processes and designing technical solutions to address pain points, improve processes and increase automation.
- Gathering business, functional, and non-functional requirements.
- Defining product themes, epics, user stories and product features.
- Facilitating prioritization sessions for the product backlog.
- Facilitating sprint planning sessions to establish a sprint backlog.
- Documenting requirements and system design using approved agency formats.
- Being a creative thinker to solve business issues.
- Mediating business units that may have conflicting requirements.
- Assisting in the translation of business requirements into detailed technical specifications.
- Facilitating and documenting AS-IS and TO-BE process flows and system design.
- Writing test cases and scripts to validate code is working as documented.
- Writing release notes and training documentation.
- Other duties as assigned
Required Skills:
- Experience with general IT SDLC processes
- Experience working with ServiceNow / ServiceNow projects
- Skilled in working on agile projects utilizing scrum and waterfall methodologies
- Skilled in extracting business, functional and non-functional requirements from business units and IT staff
- Skilled in test case planning and quality assurance reviews of test scripts
- Skilled in QA/QC reviews
- Experience analyzing raw data
- Skilled in documenting requirements and translating functional requirements to technical specifications
- Experienced in establishing and maintaining a sprint backlog
- Experience in creating written communications and training for business users
- Possess strong verbal and written skills in communicating with peers and different levels of users including executive staff
- Skilled in mediating business units with conflicting and competing business requirements
- Skilled in facilitating large group meetings with internal and external resources
Desired Skills:
- Experience with one or more state of Texas government agencies
- Experience with ServiceNow Security Operations or GRC
- ServiceNow certification
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