SERVICENOW ARCHITECT
Location: Lisbon, Lisbon, Lisbon, Portugal
Hybrid - Flexible work from home days
DESCRIPTION
Industry: Information Technology
Job Category: Information Technology - Business Intelligence
Senior Principal Consultant Service Now Architect
In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams
Responsibilities
Provides technical leadership to the team
Creates and maintains a detailed view of the existing architecture
Designs and collaborates with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document.
Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture.
Ensures technical governance process and policies are being adhered to.
Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
Creates and maintains a detailed view of integrations
Creates and maintains a Technical Implementation Roadmap.
Resolves technical escalations, including responding to defects
Participates in process workshops
Works closely with client enterprise architecture team and client ServiceNow Teams
Periodically Reviews Configuration to ensure Platform health
Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan
Reviews design and code per sprint to ensure quality
Provides hands on assistance with the detailed design and implementation approach of selected projects.
Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client.
Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem.
Assists in migrating configuration across instances
Support COE in continuous development of training paths for professional advancement.
Contribute to ongoing definition of best development and solution practices.
Lead training workshops as means to spread experiences gained across the practice.
Qualifications we seek in you.
Minimum Qualifications
Certified System Administrator (CSA) plus one Mainline certification (CSM / HRSD/ITSM/GRC etc.)
Excellent communication Skills for client facing roles.
Hands on Experience on Projects
IT Graduate
Preferred Qualifications/ Skills
B.Tech / MCA / M.Tech / BSc (Computer) / B.E.