Servicenow Advisor/SME

Description

At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be. We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers' business. Over the years we have fostered a culture in which we are united by shared values-passion, solidarity, generosity, curiosity, and boldness-and these come alive in the work we do and how we do it.

Together, we know our people are our difference-for our clients and our colleagues.

Are you ready to:

• Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients?
• Learn and grow by taking advantage of every opportunity available to you?
• Join a company which prides itself on its shared values and inclusive culture?
• Be the difference and make it happen?

Role Summary

MetaPhase is seeking a ServiceNow Advisor/SME with a minimum of 10 years of overall IT experience to be a part of a team supporting our client at the US Department of the Treasury to transform their business and solve complex problems leveraging ServiceNow. You will be stepping into a growing team where you can leverage your expertise in ServiceNow to advise the client on their implementation across a wide range of functions. As a technical leader, you will establish yourself as a Subject Matter Expert and liaison among clients (current and future), business partners, technical resources, and project stakeholders. The ServiceNow Advisor/SME will oversee projects from an architecture design perspective through implementation, providing leadership and advocacy, as well as providing some hands-on support as needed and assisting in troubleshooting/problem solving.

The ServiceNow Advisor/SME will provide technical expertise on a range of ServiceNow efforts from ongoing O&M projects to enterprise business transformation planning and implementation efforts. In transformation efforts, you will be working with project teams to understand our clients' business transformation objectives and translate client needs into specific technical requirements, and defining a ServiceNow solution to meet those requirements. You will be client-facing, collaborating with team members to develop and implement these requirements through ServiceNow - making ServiceNow architectural decisions, setting technical standards, matching solutions to business problems and helping our clients get the most from their ServiceNow investment.

This role requires strong ServiceNow expertise in order to guide the client, and flexibility to support several engagements at any given time.

What You Will Be Doing

• Attend senior management-level and stakeholders meetings to obtain business requirements, offer solutions, and serve as expert on ServiceNow tool capabilities.
• Lead technical discussions around ServiceNow solution design, and architecture on larger development efforts such as integrations or new module implementations or customizations.
• Provide and ensure adherence to development guidelines as it relates to security, performance, re-usability, scalability and stability, code reviews, and API usage.
• Collaborate with teams and clients to develop and maintain technical roadmap for ServiceNow platform that aligns with customer transformation objectives and balances technical and business needs.
• Serve as a lead and mentor for team members supporting ServiceNow projects and looking to grow their ServiceNow skills; and support recruiting team when interviewing ServiceNow resources.
• Create and modify reports and dashboards and recommend/implement process improvements.
• Conduct UAT for product related sprints (new functionality, fixes, and modifications).
• Create artifacts, roadmaps, and presentations related to ServiceNow implementation and plans.
• Assist and train stakeholders/users on ServiceNow related issues and/or functionality.
• Advise on ServiceNow capabilities and functionality (current and future).
• Translate business requirements into Jira stories for sprint inclusion or backlog.
• Work on new capabilities/functionality that could benefit or improve efficiency for current applications and users, i.e. Visual Task Boards.
• Develop and utilize deep platform knowledge and expertise in:
• Workflow Configuration
• Application UI Configuration
• Development of client specific reporting and integration requirements
• Be accountable to ensure practice deliverables to customers are complete, consistent, of high quality, on time and deliver benefits
• Ability to coach and mentor
• Maintain career development, education, and certification commensurate with the requirements of the practice strategy

What We Need From You (Required)

• 10+ years of overall IT experience and 6+ years of experience as a ServiceNow Enterprise Architect and/or ServiceNow Developer.
• Experience working ServiceNow Cloud Platform solutions integrating with other Cloud Applications and Data Sources.
• Ability to integrate in client team and advise on functionality from a big-picture perspective.
• Strong written and verbal communication skills with demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions.
• Hold ServiceNow certifications including Certified System Administrator and Certified Application Developer, Certified Technical Architect.
• Experience with ServiceNow System Architecture - Plugins, Table Structure, Application Scoping, UI Policies, Advanced Scripts, Best Practices.
• Experience configuring and implementing ServiceNow core applications - users, groups, skills and roles, assignment rules, CMDB catalog items and record producers, service portal branding.
• Proactive and self-starter mindset in order to ramp up quickly in dynamic client environment.

Bonus Points (Desired)

• Project manager and/or Scrum Master experience or certifications.
• Financial/analytical expertise to demonstrate ROI for stakeholders in conjunction with ServiceNow data.

Work Location

Remote

Travel

None

Education Level

Minimum Bachelor's degree

Clearance Level

Public Trust; U.S. Citizenship required (NO EXCEPTIONS)

About MetaPhase Consulting

MetaPhase Consulting is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first. We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation, and are aggressively hiring to grow our team:

Fastest Growing

• Inc 5000 Fastest Growing Company - 2020, 2021, 2022, 2023
• Washington Technology Fast 50 Award - 2020, 2021
• Financial Times America's Fastest Growing Companies - 2021, 2022, 2023

Best Places to Work

• Washington Post Top Workplaces - 2022, 2023
• Washington's Business Journal's Best Places to Work - 2021, 2022
• Virginia Businesses Best Place to Work - 2021, 2022, 2023
• Northern Virginia Technology Council Top 100 Technology Firms - 2020

Company & Individual Awards

• 2021 Washington Business Journal Small Business - CEO of the Year
• 2021 FedScoop 50 - Industry Leadership Award Nominee
• 2021, 2023 Moxie Award Finalist
• 2022 SECAF Government Contractor Awards ($27.5 to $50 Million in Revenue)
• 2022 FedScoop Best Bosses Finalist - Brett McLaren
• 2022 Washington Business Journal 40 under 40 - Brett McLaren
• 2022 FedHealth IT and G2XChange Women in in Leadership Awards - Beth Angerman
• 2022 George Mason University Prominent Patriots in Business - Fred Costa
• 2022 TiE DC Capital ELITE Award
• 2023 Elev8 Engage GovCon Finalist
• 2023 Maryland Tech Council ICON Awards Finalist for Government Contracting Company of the Year: Over $50 Million
• 2023 Greater Washington Government Contractor of the Year ($25 to $75 million) Awards Finalist

MetaPhase Consulting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other factors protected by federal, state, or local law.