Service Writer
Purpose :
Assist the service manager in maintaining accurate, timely reports, work orders and records relative to the service department's daily operation within the dealership.
Responsibilities :
o Fields internal and external customer inquiries to the Service Department
o Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
o Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
o Maintains Service Department filing and records
o Updates customer profiles using equipment, hours, or other information from the customer work orders
o Assist in answering service phone calls
o Maintains accessories and supplies and prepares replacement orders
o May prepare Service Technician efficiency reports and other reports as needed
o May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
o Other related duties as instructed by management