Job Title: Field Service Technician
Reports to: Service Director
Job Summary:A field service technician performs testing and energizing of control systems supplied by VLS; bench repair of electrical and electronic equipment, as well as in-field service, training, and repair of existing systems. Field service technicians also provide customer support via phone, email, or in person, maintain and update record of customer service tickets, and help execute equipment designs for our Systems Integration groups.
Duties & Responsibilities:- System Start-up Services
- Field Service Repairs
- Phone support
- Bench repairs
Qualifications & Education:- Experience with lighting control system configuration and programming desirable
- Experience with theatrical systems a plus
- ETCP Electrician Certification preferred. Candidate must agree to obtain ETCP certification within 12 months of hiring.
Competencies:- Learning Agility / Development
- Customer Focus
- Critical Thinking
- Interpersonal Skills
- Professional Expertise
- Adaptability Management
- Problem Analysis