Service Technician

Job Description

Duties and Responsibilities:

Receive repair orders from dispatcher and take to stall area.

Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.

Diagnose cause of any malfunction and perform repair.

Communicate with parts department to obtain needed parts.

Save and tag parts if the job is under warranty or if requested by the customer.

Examine the vehicle to determine if additional safety or service work is required.

Notify service advisor immediately if additional work outlined is not needed or required.

Notify service advisor immediately if repairs cannot be completed within the time promised.

Document work performed.

Road-test vehicles when required or refer to the test technician, keeping in mind that the customer vehicle should not be used for personal errands.