Service Technician

We Are Patterson. Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a strong mechanical aptitude to join our Baltimore team, servicing the Laurel area. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service. Join a company that is Passionate, Focused, Always Advancing, and People-First. As a Service Technician, you will: Install and/or Repair Dental Equipment: The core responsibility for a Service Technician is to observe, listen, learn and apply training. Training is supplied by Service Technician mentors and online training courses through Patterson Technology Academy. Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training. Follow checklists, ensuring all critical parts are examined. Demonstrate knowledge on the installation procedures and jobsite protocol. Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis. Customer Service: Supports customer needs through responding in a timely and professional manner. Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and courteous and approachable interactions. Communication: Understands and conveys information to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience. Additional Responsibilities: Inventory Management: Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary. Personal/Vehicle Safety: Safety is a primary focus for the Patterson Dental service department. Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle. Proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road. Job Qualifications High school diploma or equivalent Mechanical aptitude required Requires basic computer skills and/or ability to use smart phone/tablet Valid driver's license along with good driving record Must be able to lift boxes and dental supplies up to 1-25 pounds