Service Technician

Service Technician

Department: Manufacturing/Operations/Service

Employment Type: Full Time

Location: Jacksonville

Compensation: $25.00 - $35.00 / hour

Description

Summary: Responsible for providing preventative maintenance and repair to compressor customers on-site or in house.

Key Responsibilities

Duties and Responsibilities:

• Installs new equipment and electrical/piping work

• Overhauls, repairs and tests compressors, blowers, vacuum pumps and other industrial products

• Provides professional troubleshooting and technical services in person or over the phone

• Provides a high level of customer service in response to customer needs and satisfies their expectations

• Promotes and practices proper safety procedures and the correct use of personal protective equipment at all times

• Completes customer work order forms and other job-related paperwork on a daily basis

• Trains and assists other Service Technicians

• Optimizes sales potential with customers

• Performs other related duties as assigned by management

Supervisory Responsibilities: This position has no supervisory responsibility.

Skills, Knowledge and Expertise

Qualifications:

• Must be friendly, courteous, service-oriented, flexible and enjoy working with a variety of staff

• Strong time management skills, detail-oriented, organized and work effectively under pressure while meeting all applicable deadlines

• Must have firm commitment to excellence and high standards

• Strong communications skills including ability to listen attentively and to communicate information clearly and effectively

• Self-motivated, resourceful, and adaptable; able to work independently within team focused environment

• Strong understanding of how to create highly satisfied customer

• Ability to follow established policies and procedures with a safety-first attitude

• Good reading, comprehension, technical aptitude, analytical skills, and basic computer knowledge

• Demonstrated problem solving and process analysis skills

• Good judgement skills with the ability to make timely and sound decisions

• Good hand-eye coordination, excellent manual dexterity, able to work with small, detailed objects

• Experience using mechanic tools, basic hand tools, pipe installation tools and equipment maintenance knowledge

• Knowledge of air compressor or other pneumatic mechanical equipment preferred

• Basic electrical knowledge preferred

• Professional appearance; a top performer who can instill pride of workmanship in themselves and in others

• Must maintain a valid driver's license and good Motor Vehicle Report

• Willingness to work hours outside of the standard schedule as needed, with appropriate notice when possible

• Willingness to travel to customer sites, off-site meetings, company related functions, and the like with short notice

• Working knowledge of Microsoft Office 365 software