Service Technician

Requirements and Responsibilities Receive dispatched service calls as assigned and ensure prompt response based on estimated time of arrival (ETA). Perform preventative maintenance, trouble shooting or diagnose service problems and repairs as needed. Making sure to check quality of all products ie: checking syrup levels, changing out flavors, cleaning around machines, etc. Maintain inventory and maintenance on equipment such as: parts, tools, and vehicle Document all work performed and close out all activities upon completion Ensure that the point of sale (POS) material is fresh Clear communication is essential to be able to communicate to both customers and co-workers In some locations, the Service Technician will be responsible for machine movement and various other duties as assigned COMPETENCIES To perform this job successfully, the Service Technician must be self-motivated and have the ability to stay on task with minimal to no supervision. The requirements listed below are representative of the knowledge, skill, and/or ability required. Mechanical Aptitude Customer relations, interpersonal relationships, team relations and service Excellent organizational and time management skills Must be self-starter and be able to accomplish tasks in a timely manner Great oral and written communication skills Minimum Requirements Strong mechanical background Graduate of Technical or Vocational School a plus Certification by the Environmental Protection Agency (ETP) to handle refrigerant a plus Valid driver's license Ability to lift 55 lbs or more on a regular basis. Occasional lifting in excess of 70 lbs required Work may require the use of a ladder from time to time. The ladder will depend on the task at hand but will range from a simple step ladder all the way up to extension ladders designed for roof access Ability to drive more than 40% of the time Must have steel-toed shoes (ICEE provides uniforms as described above) ICEE offers their Technicians Company Vehicle and Gas Card Cell phone and Tablet Technical School Tuition Reimbursement Plan Paid holidays, sick time, paid vacation Medical, Dental, Vision Insurance Employee Stock Purchase Program Life Insurance 401(k) Plan Opportunity to travel Room to advance On going training at Nationwide Training Facilities, Online and in the Field EOE ICEE is an equal opportunity employer and prohibits discriminatory employment against, and the treatment of, employees and applicants for employment based on actual or perceived Federal, State, and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking an unemployment status.