Service Technician III

Job Description

The Service Technician III plays a crucial role in the installation, maintenance, and

troubleshooting of security systems, ensuring the highest level of functionality and customer

satisfaction within the Field Operations Department.

Value and Beliefs of this Role:

The person in this role must provide world-class service to customers, colleagues, and

communities. It requires a person of integrity, self-accountability, commitment to communicate

openly and consistently, delivering results and having fun with laughter daily. In this role we

want you to grow with us and deliver results as an exceptional Service Technician III as a part of

the Field Operations Department. This job requires a person who remains professional,

organized, collaborative, detail oriented and always delivers consistency.

Responsibilities:

Installation and Maintenance:

Install, configure, and maintain security systems, including but not limited to access control, video surveillance, and intrusion detection systems.

Conduct system upgrades and modifications to meet client requirements and industry standards.

Collaborate with project teams to ensure successful implementation of security solutions.

Troubleshooting and Diagnostics:

Identify and resolve technical issues promptly and efficiently.

Conduct diagnostic tests and utilize troubleshooting tools to analyze system performance.

Provide remote and on-site support to address client concerns and maintain system functionality.

Customer Support:

Interface directly with clients to understand their needs and address inquiries.

Provide training and guidance to clients on system operation and maintenance.

Build and maintain positive client relationships through effective communication and problem resolution.

Documentation:

Maintain accurate and up-to-date documentation of all service activities, including service reports, equipment inventory, and configuration changes.

Collaborate with the technical support team to contribute to knowledge bases and best practices.

Quality Assurance:

Ensure that all installations and services meet company and industry standards.

Conduct regular quality checks and participate in quality improvement initiatives.

Other Duties: Other duties assigned within reason of current role previously specified.