Service Operations Engineer

Job Description Responsibilities include; Install, monitor, maintain, support, and optimize all production server hardware and software. Provide technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment. Provide on-call support, on a rotating basis. Career Level - IC2 Responsibilities Requirements: U.S. Citizenship and Possess and Maintain active TS/SCI + Polygraph Clearance Willingness to work in 24/7 NOC; 4X10 schedule to include weekends Bachelor's degree, in Computer Science, or equivalent work experience. Experience with Linux Experience participating in or running incident bridges. Customer obsession, passion for delighting customers. Experience in cloud technical support, operations, NOC or similar is preferred, but not required. Experience working with government customers is preferred, but not required. Demonstrable ability to quickly learn new technical domains and then train others.