Service Engineer 1

Service Engineer 1 Strong college hire or 1-2 years of experience in service operations. Demonstrated experience diagnosing/debugging faults in complex services or distributed systems. Working knowledge of enterprise network gear including routers, switches, and load balancers. Working knowledge of enterprise routing protocols and IP subnetting. Experience using common diagnostic tools like Netmon, WinDBG, and Wireshark. Experience with PowerShell, SQL, and Python scripting. Able to diagnose and mitigate faults. Able to identify and drive recovery levers with feature teams. Able to communicate effectively through written and oral English. Able to interact with external customers and partners on behalf of Microsoft. Demonstrated experience diagnosing/debugging faults in complex services or distributed systems. Hold active TS/SCI security clearance with a FSP fully adjudicated by the designated agency. Service Engineer 2 SE-I skillset, plus: 2-4 years of experience diagnosing/debugging faults in complex online services. Ability to identify and script automatable problems, and perform work with efficiency in mind. Hold active TS/SCI security clearance with a FSP fully adjudicated by the designated agency. Service Engineer Lead SE-II skillset, plus: 6+ years of experience diagnosing/debugging faults in complex online services. Demonstrated ability to lead teams while performing on-shift individual contributor work. Hold active TS/SCI security clearance with a FSP fully adjudicated by the designated agency