Service Desk Technician with Security Clearance

TEKsystems is in search of a junior level service desk specialist to perform within password resets, answering phone calls, hardware/software break fix, installations, AD, account access, etc.
o Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
o Provides polite and friendly customer service
o Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
o Documents incident status and solutions in incident database tools.
o Possesses current working knowledge of computers, printers, laptops, and common windows applications
o Works through various types Tier II issues with telephone assist
o Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability