Service Desk Technician

Entre Computer Services is Rochester's leading provider in technology services including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Entre has been headquartered in Rochester, NY since 1984, and serves organizations both regionally and nationally. Entre is a family-oriented organization that provides great flexibility in professional growth, offers resources for individual success in a team environment, and recognizes the importance of work-life balance.

We are excited to add a new Service Desk Technician to our team of IT experts. If you'd like to join a dynamic organization and have the opportunity to stay on the cutting edge of new technology while constantly being exposed to new environments - this is the place for you.

What you'll be doing:

With your expertise in technology, you'll serve as the first point of contact for customers seeking technical assistance over the phone or email . You will perform remote troubleshooting through diagnostic techniques and pertinent questions to determine the best solution based on the issue. You will direct any unresolved issues to the next level of support personnel. On a regular basis, you will collaborate with other Entre departments to provide feedback or suggestions on possible improvements or procedures.

What we're looking for:

You're a self motivated person with a strong customer service background and problem-solving ability. You're able to walk a customer through the problem-solving process in language people understand. YOU LOVE TECHNOLOGY - IT isn't just a job to you. You act with integrity, and know that when the team wins, we all win.

You'll need to have:

Proven experience as a help desk technician or other customer support role.

Strong Windows Operating XP, Win 7 Win10

Microsoft 0365 experience

Tech savvy with working knowledge of office automation products, databases and remote control.

Good understanding of computer systems, mobile devices and other tech products.

Ability to diagnose and resolve basic technical issues.

Proficiency in English.

Excellent communication skills.

Customer Service mindset.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Entre, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.