eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.
Our client has a brand new opportunity for a Service Desk Coordinator to join their team for a remote position and oversee IMac ticket coordination and equipment shipment processes. This role is pivotal in ensuring the seamless execution of ticket and project coordination within client technical and non-technical support teams. This role will require completion of two mandatory training courses (totaling no more than 2 hours) prior to starting, necessary for system access.
Duties and Responsibilities:
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Coordinate and manage IMac tickets, ensuring timely and efficient processing
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Facilitate the coordination and shipment of equipment, maintaining accurate records and communication with relevant parties
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Work closely with internal teams to ensure project requirements and timelines are met
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Maintain high levels of customer service and support throughout all processes
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Manage 650 users per month and complete all returns within 15 days
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Daily tasks include but not limited to:
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Export assigned lifecycle records from Tableau Reporting server
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Import daily report into lifecycle excel and run macro
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Review communications needed
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Update Excel with the communication type that user is to receive
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Paste results into Sharepoint that auto sends communication type to users
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Utilize the appropriate standard verbiage to update LCMS with the comments and date
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Open MDT request for user when migration is complete
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Ensure lost / stolen devices are reported appropriately
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Ensure device is returned within SLA
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Escalate non-compliant users
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Answer user questions regarding processes or direct to technology connection for technical assistance
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Attend weekly team call and follow all processes and procedures
Skills and Qualifications:
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Experience in ticket or project coordination is preferred
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Excellent communication and organizational skills
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Ability to manage and prioritize tasks efficiently
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Capability and reliable in completion of daily activities without governance
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Proficient in using Vera for accessing WF systems
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Skilled in Excel basic functions of copy, paste, sort, filter
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Able to send daily communications to users with migration instructions, answer questions about the migration process, and direct users to technology connection for technical questions
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .