Service Desk Analyst

Duties
- Provide technical support and assistance to customers via phone, email, and chat
- Troubleshoot and resolve customer issues related to software, hardware, and network connectivity
- Analyze customer problems and provide accurate and timely solutions
- Document customer interactions and resolutions in the ticketing system (ServiceNow)
- Collaborate with cross-functional teams to escalate and resolve complex technical issues
- Assist with software installations, updates, and configurations
- Conduct remote troubleshooting sessions to diagnose and resolve technical problems
- Maintain knowledge of current technology trends and updates

Skills
- Strong customer service skills with the ability to effectively communicate technical information to non-technical users
- Proficient in analyzing and troubleshooting LAN, TCP/IP, and firewall issues
- Experience with software troubleshooting on various platforms (Windows, Linux, Office)
- Familiarity with ticketing systems (ServiceNow) for tracking and documenting customer issues
- Knowledge of Jira or similar project management tools for issue tracking and resolution

Please note that this is not an exhaustive list of responsibilities and skills required for the position. The successful candidate may be required to perform additional duties as assigned by the supervisor.

INDCORP

Job Type: Full-time

Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience level:
1 year
2 years
Under 1 year
Schedule:
8 hour shift
Monday to Friday
Weekends as needed

Ability to Relocate:
Waukesha, WI: Relocate before starting work (Required)

Work Location: In person