Service Desk Analyst III

Overview ISHPI is currently seeking a Service Desk Analyst III (2nd shift) to join our team of qualified, diverse individuals serving the United States Coast Guard IMS program in Alexandria, VA. Qualified applicants will provide tier 1 enterprise engineering, operations, and maintenance support services in both unclassified and classified elements of the computing environment. Applicants will work through a modernization and consolidation of the operational environment under a common technology framework to better support the services provided to the United States Coast Guard. Responsibilities Provide tier 1 Remote Support, Desktop Support and Field Technician Support.
Troubleshoot and maintain Microsoft Office 365 Suite and Windows Operating Systems.
Utilize Role Based Access Control (RBAC) to determine an end user's authorized network access.
Coordinate Hardware delivery, maintenance, installations, and upgrades
Performed software installations and remediation to ensure application reliability
Responsible for account management (password reset, account maintenance)
Create email accounts, change status in Active Directory
Monitor, manage, and secure employees' mobile device
User support for network and desktop hardware and software complication and training
Diagnose IT and network problems, and recommend and/or implement solutions
Implemented Virtual Desktop infrastructure allowing virtual desktop management Qualifications HS Diploma or GED or 3 years of relevant experience
Comfortable working in and assisting clients through service desk software, in addition to other remote access desktop programs
Experience working with various Microsoft Windows operating systems
Professional written and interpersonal skills are essential when communicating with Clients
Experience installing and configuring computer systems and applications
Preferred Qualifications: 1+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
ITIL foundation certification or familiarity with ITIL methodologies and best practices
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
Industry-specific certification may be required Shift Hours: Must be willing to work 2nd shift, Sunday-Thursday, shift begins at 2:30 PM. Security Clearance: Requires U.S. Citizenship and must have an active government security clearance. Interims and Public trust clearances do not qualify. Pay Rate: The hourly rate for this role is $18.00 per hour. This rate is non-negotiable. "Ishpi Information Technologies, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran." Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified, you may be contacted for this and future openings. cj