Service Desk Analyst II

Franklin, Tennessee

Vertek Solutions, Inc
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Service Desk Analyst II

6 Month Contract to Hire

ONSITE 5 Days a week


Skills are focusing around trouble shooting laptop/desktops (hardware/software), windows trouble shooting experience (O365), support of IT products experience, etc

2-4 Years Experience

Networking Skills are a (+)


  • AA degree in Information Systems, Business, or Communications; or equivalent. Microsoft, CompTIA, and Apple certifications desired (MCDST, A+, ACSP).
  • Minimum of 2 years of professional hands-on experience doing Windows and/or MAC configuration, deployment and administration.
  • Experience troubleshooting and independently resolving essential PC hardware and software problems.
  • Must have the ability to multi-task activities such as documenting/updating/ troubleshooting notes and conversing on the phone.
  • General understanding of Domains and interconnectivity technologies such as TCI/IP and DHCP.
  • Ability to write business correspondence and knowledgebase articles. Ability to effectively communicate information and respond to questions from groups of managers and users.
  • Excellent time management, communication, decision making and organizational skills.
  • Advanced knowledge of all MS Office applications to include Outlook, Word, Excel, Access and PowerPoint.
  • Able to identify and resolve problems in a timely manner; gathering and analyzing information skillfully; developing alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Strong customer service skills, with the ability to manage difficult or emotional customer situations; responding promptly to customer needs; soliciting customer feedback to improve service; and meeting commitments.
  • Strong interpersonal skills, focusing on solving conflict, not blaming; maintaining confidentiality; listening to others without interrupting; keeping emotions under control; and remaining open to others' ideas.
  • Demonstrated ability to approach others in a professional and tactful manner; able to reacts well under pressure.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

Associate degree in Information Technology or equivalent work experience.

Knowledge of TCP /IP, DNS, WINS, and DHCP ; MS Active Directory

Knowledge of network cabling standard and network room build outs.

Good understanding of computer systems, mobile devices and other tech products.

Exceptional judgment and strategic planning / thinking skills / interpersonal skills.

Ability to escalate and involve other resources as required to deliver/ support SLA s, business requirements.

Date Posted: 14 May 2024
Job Expired - Click here to search for similar jobs