Service Delivery Manager with Security Clearance

Responsibilities & Qualifications RESPONSIBILITIES Provides Service Delivery and Resource Management Support across large complex DOD program ensuring standardization, customer satisfaction, and continuous improvement.
Collaborates with cross functional teams to ensure timely delivery of services.
Develop and maintain strong relationships with stakeholders to understand their needs and provide solutions that meet their requirements.
Develop IT service delivery processes and strategies to ensure quality services and task order requirements are met REQUIRED QUALIFICATIONS Active Top-Secret clearance
ITIL V4 Certification
Extensive knowledge in ITIL processes, with particular emphasis on Change, Release, and Configuration Management for enterprise systems.
Working knowledge and understanding of enterprise NetOps tools, procedures, and operational constructs to include ITIL based business processes.
Experience using ServiceNow
Technical knowledge in one or more areas Network, Servers, or Cloud Services.
Strong analytical skills
Proven ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor
The Army IT Service Catalog (AITSC)
IT MetricsArmy
IT Portfolio (AITP) Overview We are seeking a Service Delivery Manager to join our team supporting our contract in Sierra Vista, AZ. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at . Apply now to explore jobs with us. The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". Additional Job Information COMPETENCIES Establish Focus
Change Management
Performance Management
Oral Communication
Written Communication
Persuasive Communication
Interpersonal Awareness
Analytical Thinking
Conceptual Thinking
Strategic Thinking
Technical Expertise
Initiative
Foster Innovation
Results Oriented
Teamwork
Customer Service
WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Sierra Vista, AZ
Type of environment: Office
Noise level: Medium
Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.
Amount of Travel: Less than 10%
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE Citizenship: US
Clearance requirement: DoD Top-Secret
OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact for assistance.