Service Delivery Manager

Service Delivery Manager (SDM) / System Owner

Remote

Service Provider's consultant will act as a Service Delivery Manager (SDM) / System Owner Delegate on several computerized systems within Alexion's Research & Development and IT Operations functions. The consultant will also serve as System Owner delegate and technical SME for those systems and assist Alexion IT Leads on an as-needed basis.

Specific responsibilities include:

Providing SDM / SME support for designated systems such as (but not limited to):

ELN

Empower

SoftMax

JMP

LIMS

Specific activities include, but are not limited to:

o Coordination with the R&D line of Business

o Acting as System Owner delegate / SME in Quality records (Change Controls, Deviations, CAPAs), system periodic reviews, qualification records (scripts, executions) and documentation (procedures, validation documentation)

o Coordinate activities with other IT teams (Server, Network, Platform etc.)

o Supervising and managing the application support teams and application management team (Client/Lab Tech)

o Continuous improvement of systems in scope (GxP compliance, processes, service)

o Involvement in major incident management (MIM), LMS Issues and escalations

o Contributing to knowledge management (KBAs)

o Involved in collaboration with systems vendors

o Aligning service window coverage

o Assessment and implementation of new lab technologies

o Collaborating with the Research & PDCS line of Business System Owner Delegate for shared systems

When needed:

o Guiding the application support team in complex troubleshooting and investigations

o Participation in various projects as SME or System Owner delegate (e.g. system upgrades or transitions)