Service Coordinator

Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling.

Busch Vacuum has an immediate direct-hire opportunity open for a Service Coordinator at our service center in Portland, Oregon.

The Service Coordinator will provide exceptional customer support and perform a variety of administrative and order-processing tasks to ensure the flow of the repair process runs smoothly. This role may also provide support in the warehouse up to 50% of the time. The work schedule is M-F 7am-330pm.

If you are an enthusiastic customer service administrative professional with experience in a production or manufacturing environment, apply NOW for an opportunity to find out why Busch Vacuum is an amazing place to work.

Job Responsibilities

Provide exceptional customer service and support by responding to or coordinating all inquiries via phone, email, and in person, in an expedient and professional manner

Serve as the primary point of contact for Service-related calls that come into the Busch LLC facility

Contact vendors, customers, and other Busch LLC departments to follow up on outstanding requests and/or documentation

Maintain the repair schedule daily and provide status updates to customers and applicable departments within Busch LLC

Manage the processing of orders received via telephone, fax, mail, or the Internet, in a timely and accurate manner, while obtaining the appropriate level of information and documentation in order to execute the request

Develop and maintain a strong operating knowledge of Enterprise Resource Planning (ERP) including the ability to enter customers, open orders, determine the order and/or shipping status, evaluate inventory status, research, and enter parts, invoice, and issue credits

Communicate effectively with the required department to ensure parts can be researched and entered in orders, expedite requests can be fulfilled, and other order processing needs can be fulfilled quickly and efficiently

Work with Field Service and Regional Sales Managers to coordinate the resolution of customer issues and to help increase growth and customer satisfaction in their respective territories

Assist others with administrative or clerical tasks

Provide backup support for phone calls, tasks, and other job duties as needed

Prepare reports, quotations, or other summaries and analyses as requested

Acquire and maintain an understanding of the general processes, business practices, and products within Busch

Seek continuous process improvements to enhance department productivity, customer satisfaction, and service performance

Enter workshop employee labor hours from labor sheets

Follow-up on Maintenance Service Orders (MSOs) including issuing letters of abandonment

Train all new staff in the operation of the telephone system and office equipment

Notify the Service Center Manager in the event of office equipment or break area issues and coordinate proper entities to affect repair or replacement as directed

Keep a record of staff and visitors signing in and out of the Service Center

Responsible for ensuring that the visitor's book and staff movement sheets are removed from Reception and taken to the outside meeting point in the event of an emergency

Process and deliver internal and external mail daily, and deliveries (UPS, FedEx, etc.)

Process invoices and prepare paperwork to ensure costs are allocated to the relevant departments

Provide office supplies for staff and maintain adequate stocks (ordering new supplies, identifying new suppliers, and obtaining the best price)

Provide administrative and general support to the Service Center Manager

Provide logistical support to meetings held in the conference/training rooms, including preparation of the rooms, and assisting in arrangements for catering provisions

Participate and assist in the facilitation of weekly, monthly, and annual service meetings

Ship, receive, and move tools, parts and equipment in a warehouse setting

Required Experience

2+ years of secretarial/administrative and/or clerical experience: Required

2+ years of experience in a customer service environment: Required

Experience working in a production/manufacturing environment: Preferred

Experience working in a warehouse: Preferred

Forklift experience: Preferred

Computer Skills: Proficient in Microsoft Office, prior experience with ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management), and database management: Preferred

High School Graduate or General Education Degree (GED): Required

Associate's Degree (two-year college or technical school): Preferred

Personal Qualifications

Must be customer and detail oriented

Must possess strong written and oral English communication skills

Must possess a high degree of integrity, accountability, and dependability

Job Requirements

Ability and willingness to pass a 10-panel drug screen, 7-year criminal history check

Must be willing and able to utilize all required PPE

Physical Requirements

Frequent standing, walking, sitting, lifting/carrying/pushing pulling up to 25lbs

Occasional climbing, squatting, kneeling, bending, reaching outward and/or above the shoulder, and lifting/carrying/pushing pulling up to 50lbs

All applicants must be able to hear and see audible and visual alarms and must be able to wear all required PPE, such as safety shoes, electrical hazards, safety glasses, and hearing protection.

Benefits & Opportunities

Busch Vacuum offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more.

Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company. Busch values promoting from within.

Work Environment

Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts.

Job duties are office and manufacturing/warehousing environment based

Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.

Why work for Busch Vacuum ?

As diverse and boundless as the world of vacuum is, so are the jobs and tasks at Busch. From machinist to manager, from mechanical engineering to marketing, from Maulburg to Montreal. We welcome all talents, regardless of education, age, gender, or nationality; worldwide.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:
401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday

Application Question(s):
Please provide your personal email address.
Please validate your current phone number.
Please confirm that your desired pay range is within the range posted for this position.

Ability to Commute:
Portland, OR 97230 (Required)

Work Location: In person