Senior Workday Business Analyst - 100% Remote
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Location Boston, MA
Full Remote
Type Direct Hire
ID MA78-
The Senior Workday Business Analyst (SWBA) will work with administrators across the institution to assesstheir business needs and challenges and develop business process solutions that follow industry bestpractices.With a primary focus on the Workday platform, the SWBA works closely with the Workdayplatformownerandwithprojectmanagersandotherbusinessanalystsonstrategicinstitution-wideprojectsand operational initiatives to ensure that business needs are understood, solutions identified and/ordesigned, and business processes are designed, documented, and tested. The SWBA translates businessrequirements into business solutions utilizing ERP, CRM and other enterprise application systemfunctionality.
Reporting to the Senior Director for Project Management and Business Analysis - Enterprise TechnologyServices, the SWBA will collaborate with business and technology teams as we seek to transform theenterprisesystemsusedbytheInstitutiontosupportmusicandperformingartseducationinanexpandingportfolioofprogramsofferedonlineandonourcampusesintheUnitedStatesandEurope.
JobPurpose:
TheSeniorBusinessAnalyst(SWBA)functionsasleadBAorkeyprojectteammemberonWorkdayprojectsand operational initiatives and will interact with various multi-functional teams and define and documentbusiness processes and requirements. They will be very detailed, self-motivated, results oriented, and excellent communicators. This role requires analysis of sophisticated business problems to be solved withconfiguration solutions. Our roles are fast-paced and focus on analyzing challenging problems and comingupwithsolutionstoavarietyofoperationalcriticalissues,allwhilerunningvariousprojectsandinitiatives.
1. Facilitatesrequirementsgatheringanddesignactivities
2.Performsqualityassurance,systemstesting,anduseracceptanceactivities.
3.Developsandexecutesenduserverificationtestplansandtestscenarios.Facilitatesendusertestingsessions.
4.Defines,documents,andmaintainsbusinessprocessesrequirements,andpolicies.Looksforwaystoconstantlyimproveprocesses&procedures.
5.ManagesandsupportsoperationsrelatedinitiativesidentifiedbytheWorkdayplatformowner
6.Identifiesopportunitiesforbusinessprocessimprovementsandmakesrecommendationsasappropriate.
7.WorkswithWorkdayoperationsteamtounderstandandprioritizerequests
8.Supportsidentifiedactionitems,anddeliveryplans
9.Assistswiththeintakerequeststoprioritizeenhancementontheoverallroadmap
10.Performssystemtestingofnewfunctionalityorbugfixes.
11.Assistswithfeasibilityofenhancementrequests
12.Participatesintechnicaldesignsessions,ensuringthatthebusinessrequirementsandobjectivesarearticulatedandaddressedbythedesignedsolutions.
13.CollaborateswithTraining&Supportteamtocreatedocumentationandtrainingforendusersonneworchangedbusinessprocesses
14.Diagnosesproblemsrelatedtodailytransactionalprocessesoroperationalprocesses;determinespossibleresolutionsandimplementseffectivesolutionsinatimelyfashion
15. Adheres to and promotes 's Vision and Guiding Principles
16. Contributes to the refinement of internal best practices to ensure the delivery of high -quality services that meet the needs of the community
17. Other duties as assigned.
RequiredExperience:
2.Advanceddegreeand/orCBAP(CertifiedBusinessAnalysisProfessional)certificationpreferred
5.Experience with other administrative business applications (i.e. ERP, CRM:Colleague, PowerCampus,Salesforce,etc)and/orthird-partyadministrativesystemssupportingthestudentexperiencepreferred.
6.Workexperienceinahighereducationenvironmentstronglypreferred
7.Background in or exposure to higher education student administrative operations desirable (e.g.registraroperations,admissions/recruiting,academicprogram/curriculumadministration,academicadvising,studentaccounts,financialaid,etc)
9.Knowledge and applied use of a range of workflow/documentation techniques (e.g. Swim lanediagrams),andtheflexibilitytoapplythebestmethodtotheneedsofeachassignment/project
11.ExperiencewithGoogleWorkspace/GSuiteproductivityapps(e.g.Drive,Gmail,Calendar,Docs,Sheets,etc)andSmartsheetpreferred
12.Strongunderstandingofdataintegrationbetweensystemsand/orexperienceworkingwithIT.
RequiredSkills:
1.Stronginterpersonalskillstounderstandthebroadrangeofneedsandvarioussupportrequirementsfordeliveringexemplarycustomerservicetoclientsinawiderangeofroles,acrosstheinstitution
4.Abilitytounderstandcomplexbusinessprocesses,andtoeffectivelyarticulatetheinformationtoothersthroughvisuals/diagramsorotherrequirementsdocumentation
5.Abilitytocommunicateclearlyandeffectivelyinbothverbalandwrittenformatsaswellastocreateandmaintainpositive,productiveworkingrelationshipswithbothtechnicalandnon-technicalpersonnel.
6.Abilitytooperateindependentlyandsetprioritiesamongstmultipletaskassignments.
7.Excellentanalyticalskills
8.Intellectuallycurious;lovesagoodchallenge
10.Attentiontodetail
12.Demonstratedcapacitytodevelop&maintaineffectiveworkingrelationshipswithindividuals&organizationsreflectingabroadrangeofidentities,perspectives&experiences.
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Unless noted above, applicants MUST be authorized to work in the US without Visa Sponsorship. US citizens and Green Card holders ONLY. We do not provide relocation assistance for those living outside the continental US. Please only click apply if you meet the specific requirements of the job listing, you are able to work in the location listed, and are comfortable with the salary range indicated above. Thanks for your interest. We look forward to working with you.