Senior Technical Product Manager

ABOUT SORTLY

At Sortly, we are known for our commitment to simplicity and user-friendliness. Sortly is a leading inventory management platform designed to help businesses streamline their inventory processes with ease and precision. Our mission is to simplify inventory management and through our visual & intuitive approach, we enable thousands of SMBs and teams within iconic corporations, government entities, music bands & sports teams to stay on top of their physical things. With over 8000 five-star ratings in the App Store and a net promoter score greater than 55, our impressive growth has largely been driven by organic sources and word of mouth. We are profitable, financially independent, and primed to scale within our $20B market. As a proud distributed and remote-first company since inception, we currently have teams across multiple countries.

OUR VALUES

Smart - We make decisions based on knowledge and understanding with the aim of creating and improving differentiated products that benefit our business and customers.

Inspiring - We embrace the spirit of entrepreneurship, taking considered risks and pushing ourselves to think boldly and creatively.

Empathetic - We are customer-centered by mission, with respect for the individual and a desire to create a great community.

Real - We seek opportunities to learn from our mistakes and successes, our colleagues and customers, and to help each other improve.

ABOUT THE ROLE

As Sortly continues to grow and evolve, the complexity and scope of our product offerings and integrations are expanding. We are seeking a highly skilled Sr. Technical Product Manager who can bridge the gap between technical feasibility and business strategy, ensuring that our integrations and APIs enhance the overall customer experience and drive significant business value.

The candidate should have a background in software engineering, strong business acumen, and a passion for data-driven decision-making. The ideal candidate will have experience working with APIs, leading and implementing integration strategies, and effectively communicating technical concepts to non-technical stakeholders. AI experience is a plus.

The role reports to the Director of Product Management with strong collaboration across executive and leadership team members.

WHAT YOU WILL DO

Product Strategy and Roadmap

• Develop and execute Sortly's integrations strategy, aligning with overall product vision and company goals.
• Define and prioritize product features, enhancements, and integrations based on customer feedback, market research, and business objectives.
• Work closely with the engineering team to ensure timely and high-quality delivery of product features.

Technical Leadership

• Guide the development team in complex technical requirements. Lead API development initiatives, ensuring robust and scalable integrations with third-party platforms.
• Collaborate with cross-functional teams to design, implement, and maintain API solutions that enhance product capabilities.

Customer Facing Discovery

• Engage with customers to understand their needs, pain points, and use cases to inform product development.
• Conduct user research, usability testing, and other discovery activities to gather insights.
• Synthesize research findings into actionable product requirements and roadmaps.

Business Acumen

• Conduct technical market analysis to identify new opportunities for integrations that have a potential to drive business growth and customer satisfaction.
• Develop business cases and ROI analyses for proposed integrations and product features.
• Partner with sales, marketing, and customer success teams to ensure alignment and effective go-to-market strategies, especially around integrations and APIs.

Data-Driven Storytelling:

• Leverage data analytics to inform product decisions and measure the impact of new features and integrations.
• Create compelling narratives around product vision, strategy, and performance to communicate with stakeholders at all levels.
• Develop and maintain dashboards and reports to track key performance indicators and product success metrics.

Customer Obsessed:

• Drive customer-centric solutions by prioritizing features and integrations that deliver the most value to our users.
• Act as the voice of the customer within the organization, ensuring their needs are met and exceeded.
• Focus on driving the adoption of new features and integrations through effective communication and support.

Collaboration with Design, Product Marketing, and Sales:

• Work closely with the design team to ensure user-friendly interfaces and consistent user experiences across all platforms.
• Collaborate with product marketing to develop core messaging and positioning for new features and integrations, especially for our ICPs.
• Ensure alignment on unique selling propositions and effectively communicate these to sales teams.
• Partner with sales teams to understand customer requirements and demo solutions that address their needs.
• Gather feedback from sales teams and customers to continuously improve product offerings.

QUALIFICATIONS

• Bachelor's degree in Computer Science, Engineering, or a related field. An MBA or advanced degree is a plus.
• 5+ years of experience in product management with a focus on technical products and integrations.
• Previous experience as a software engineer or in a technical role.
• Proven track record of successfully leading API and integration projects.
• Strong understanding of RESTful APIs, web services, and cloud technologies.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Exceptional communication and storytelling abilities, capable of translating technical concepts into business value.
• Experience with AI technologies is a plus.
• Strong discovery skills with experience in user research and usability testing.
• Strong collaboration skills working with tech and non-tech internal and external audiences.
• Ability to thrive in a fast-paced, agile environment.
• Ability to work across multiple time zones when needed (e.g. development team is in IST).

WHY JOIN SORTLY

• Opportunity to work with a passionate and dedicated team
• A culture that fosters innovation, growth, and collaboration
• Competitive salary and benefits package
• Chance to make a significant impact on the future of inventory management
• Annual off-site retreats
• Home office stipend
• Yearly learning and development reimbursement