Senior Systems Engineer

Reports to: CIO

Job Summary:

The Sr. Systems Engineer is a critical role within our IT department, responsible for managing, troubleshooting, and administering a diverse range of systems and technologies. Working under the general supervision of the CIO, this role ensures the seamless operation of our digital infrastructure.

Key Responsibilities:

System Administration & Management:

Manage and troubleshoot:

Windows/Red Hat server OS

VMware platforms

Client servers

Nimble/NetApp SAN

Palo-Alto firewalls

Aruba routers, switches, Client, and AP controllers

VLANs

Maintain and manage:

Active Directory

DNS

DHCP

SSO

Multi-Factor Authentication (MFA)

SAML

Network & Security:

Design, implement, and maintain security protocols to restrict unauthorized access.

Perform hourly/daily backups and data restorations using Rapid Recovery backup solutions.

Communication Systems:

Administer Avaya VoIP systems.

Cloud & Software Management:

Manage MS 365, MS OneDrive, and related technologies.

Use tools for deployment and management, including scripting with PowerShell, Python, Jenkins, or Ansible.

System Updates & Technology Deployment:

Ensure systems are up-to-date with patches/security updates.

Create, evaluate, and implement new technology deployment plans.

Technical Analysis & Problem-Solving:

Diagnose and resolve hardware, software, and application issues.

Coordinate with vendors for support and solutions.

Project Coordination & Collaboration:

Develop work plans, outline project phases, and identify personnel and equipment requirements.

Attend and contribute to weekly project meetings.

Cost Analysis & Recommendations:

Perform cost analyses and vendor comparisons for software/hardware.

Recommend efficient and cost-effective solutions.

Mentorship & Team Collaboration:

Provide guidance and training to less experienced personnel.

Collaborate with diverse teams and stakeholders.

General Duties:

Maintain confidentiality of information.

Utilize effective interpersonal and organizational skills.

Perform other related duties as assigned, including after-hours and on-call service.

Qualifications:

Education:

Master's degree preferred, or Bachelor's degree with 8+ years of hands-on experience in enterprise digital infrastructure.

Experience:

Extensive experience with:

VMware platforms

Linux/Windows server administration and troubleshooting

Tools for software deployment and management

Proficiency in scripting with:

PowerShell

Python

Jenkins

Ansible

Skills:

Strong analytical, critical thinking, and problem-solving abilities.

Excellent communication skills, both oral and written.

Ability to work in a collaborative environment, multitask, and handle diverse tasks and projects.