Senior Staff Information Systems Engineer

Job Description

About Digital Technology

We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:

Guide the technical design, implementation, and optimization of global infrastructure services; primarily focused on our Hybrid Cloud initiative.

Guide the architectural and topology design, new technology evaluation and integration planning activities.

Research and recommend new technology, such as integrated hardware and software solutions, that meet key business requirements.

Ensure architecture and design provide reliability and redundancy for all IT Services.

Manage assigned projects and program components to deliver services in accordance with established objectives.

Ensure high-quality documentation for supported infrastructure is developed and maintained.

Own the automation of operational activities for Windows, Linux, and Cloud-related technologies.

Partner with ServiceNow developers to integrate Systems technologies with the ServiceNow platform.

Ensure SOX and other legal and regulatory compliance in the infrastructure area.