Senior Specialist

Job Description: Role Summary/Purpose: The Specialist will provide support tasks to include, but not limited to validation requests, assisting with documentation, creating communications, performing transactional targeted reviews, assist with the creation and maintenance of workflows and dashboards. You will also have the opportunity to support special projects as needed. Essential Responsibilities: Support all phases for remediation. Interact effectively with Project Managers and Analysts to validate successful completion of impact analysis and execution. Identify defects found in validation, then assist in investigation, solution and escalation of those defects as needed. Effectively document and communicate validation results. Contribute to and assist in implementing improvements in validation methods and documentation, including the identification and resolution of validation process gaps. Provide overall process support and surveillance as needed. Collaborate with peers and other team members to drive consistency. Coordinate with internal and external customers as necessary Perform other duties and/or special projects as assigned. Qualifications/Requirements: Minimum of 6 months of banking experience, including handling specialized processes. Ability to work 8a - 5p Monday through Friday, however, must be flexible to work weekends, early mornings, and late evenings dictated by special testing requirements. Travel Desired Characteristics: Working knowledge of SharePoint team site features to include use and workflows. Experience with Synchrony systems of record (FD, NG, etc.) Working knowledge transactional validation, including requirements, development, testing and deployment Problem solver with a positive attitude and ability to interact with their team and the different teams on the project. Demonstrated organization and time management skills. Excellent interpersonal, analytical, organizational, and written and verbal communication skills. Ability to make decisions based on quantitative analysis and creative thinking. Strong self-starter balanced with desire to achieve team goals. Ability to manage sensitive issues with uncompromising integrity and confidentiality. Proficient with Microsoft Office products Grade/Level: 07 The hourly rate range for this position is $24.00 - $33.50/hr USD Annual and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience or skill level. Eligibility Requirements: You must be 18 years or older You must have a high school diploma or equivalent You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act. New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations). Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our Commitment: When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions. This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time Job Family Group: Contact Center Operations