Senior Specialist

Job Description (Posting). Field Services EngineerBroad understanding of Windows 10 and mobile operating systems (Ipad /Iphone in corporate setting) and the ability to lead change in a large complex desktop environment. Experience with Modern cloud desktop management experience including technology such as Microsoft Intune and Windows Autopilot 6+ years of experience in provisioning, migrating, and managing end user computing and related services with added advantage of supporting Microsoft AVD Instances 6+ years of experience with Microsoft infrastructure technologies including Active Directory, systems management Provide technical engineering support across our enterprise for end-user computing platforms for desktops, laptops, and mobile devices, device configuration, and technical refresh. Strong communicator Must be able to communicate across all levels of the organization and articulate details of a solution, problem or initiative in both a technical and non-technical context A positive, collaborative, Can do attitude is requiredAdditional skillsets that would be great to have Specific knowledge and understanding of Microsoft SCCM and/ or Tanium Application of AI technologies that drive out insights in the End User compute space which result in efficiency, or user experience enhancements (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases