Senior Software Engineer

Job Description

The Observability team is responsible for providing frameworks, tools, and APIs to allow all ServiceNow engineers and developers to better understand the behavior of features, services, and infrastructure they own and maintain. We teach product, infrastructure, and systems teams how to appropriately monitor features and services they own, provides visualization for monitoring distributed systems, reduces operational overhead by providing actionable insights, and helps deliver unmatched availability to our customers.

Please Note: This position will include supporting our US Federal customers.

"This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

What you get to do in this role:

Deploy and scale our Observability infrastructure

Define best practices around making our systems and services measurable and work with our various teams to get those best practices applied

Collaborate with our Engineering teams to ensure our infrastructure is emitting the right metrics

Collect, aggregate and visualize the collected metrics to provide actionable insight

Work with management to procure and deploy commercial or open-source tools focused on network & system availability, performance and capacity monitoring, alarming and management

Identify, define and develop common interfaces (APIs) which could be used for querying databases , craft metrics, or analyze problems

Participate in rotation on-call schedule with other team members for the systems developed.