Senior Services Territory Manager

Florida

 Veolia Water Technologies & Solutions
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Senior Territory Manager - ES Services

Veolia Water Technologies & Solutions (VWTS)- Engineered Systems is seeking a key member of our Field Service Management team in the Southeast region leading a team of four to six experienced professional field leaders, and supervising our region's most complex projects. Working in collaboration with other senior leaders, you'll provide strategic leadership on our commercial strategy and overall customer service for the territory while working with the commercial leadership, engineering and sales teams to grow our projects portfolio.

Our Southeast territory is growing quickly and this dynamic role involves overseeing complex cross-functional projects and operations & maintenance contracts. This opportunity is best suited for a true people leader with a proven track record of hiring and developing top talent. You'll leverage your business acumen, project management know-how and industrial water experience to profitably run industrial sites and complex projects that address hard-to-treat water challenges.

If you like the idea of doing meaningful work with a company that's doing big things to address complex water scarcity challenges, here's more.

What you will be responsible for:

  • Lead fulfillment of the Veolia Water Field Service activities for all customers within the assigned geographic region/customer base
  • Responsible for all Field Service operational metrics within geography, including Environmental, Health and Safety, quality of service, utilization, and cost to serve
  • Own operation of contracts, and management of customer relations in assigned geography.
  • Responsible for lifecycle management of all assets within the geography, ensuring the team has necessary tools, and skills to prevent failures and deterioration of equipment
  • Co-own revenue and cost numbers with commercial leaders
  • Co-responsible for contracts renewal and growth opportunities within the assigned geography
  • Help identify and drive productivity projects in the region
  • Responsible for building a passionate team and holding them responsible for day-to-day fulfillment
  • Work closely with the Commercial team to develop service demand forecasts to ensure adequate resource supply
  • Partner with human resources and training team, direct staffing activities in the geography, including recruitment, selection and training of staff
  • Responsible for developing Field Managers and Field Service Representatives with necessary skills to successfully meet fulfillment obligations
  • Own development of strong succession plans for the region
  • Review Voice of Customer survey results and own closure of identified deficiencies
  • Drive timely closure of customer issues or audit findings in region
  • Communicate with leadership and supporting functions, and request necessary resources when something is off target
  • Foster a culture of service excellence, and drive continuous improvement within the geography.
  • Other duties as assigned

What will you bring to the table (Skills/Experience):

Required

  • BS degree in a technical field - for example Chemistry, Chemical Engineer, Mechanical or Electrical Engineering or equivalent experience.
  • Minimum seven years' experience in industrial water and wastewater (food & beverage or micro-electronics water treatment solutions)
  • 7+years leadership experience
  • Ability and willingness to travel within assigned geography, with an estimated travel of 40 to 60%

Desired

  • Ability and willingness to work in and lead cross-functional teams
  • Demonstrated Program / Project management skills
  • Computer proficient with ability to learn other software applications
  • Strong service-related background
  • Experience managing a dispersed workforce and strong leadership skills
  • Purpose driven/passionate in making a difference for our planet
  • Growth mindset and strong commercial skills
  • Talent for developing people

What will you enjoy from working with us

•

-Opportunity for new challenges. We are growing.

-A commitment to the growth and development of our people

-Competitive pay and benefits including retirement savings plans (401k, RSP etc.).

-Strong leadership team.

-An organization that gives back.

-An award-winning organization that you will be proud to work for.
Date Posted: 15 April 2024
Job Expired - Click here to search for similar jobs