Overview:
Are you a people person? Be a First Citizens person. Join our Jupiter branch team and make a difference. This branch is located at 1098 Military Trail in Jupiter, Florida.
As a full-time Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. The successful candidate will demonstrate:
- Influence: Capable of building rapport with different personalities to drive positive results
- Sales Outreach: Self-starter that is disciplined to manage daily calling activity to achieve required results.
- Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
- Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
- Adaptability: Has the ability to learn and adapt quickly to new information and technology
- Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
- Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
- Agility: Able to process information and move quickly through problem resolution
Responsibilities:
The essential functions of the job include, but are not necessarily limited to, the following:
- Proactively engaging customers in conversation about their financial needs
- Opening deposit accounts and ancillary banking products
- Facilitating customer awareness and education of bank services, including digital banking capabilities
- Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
- Processing transactions and other account servicing requests
Qualifications:
- Required:
- High School Diploma or GED and 1 years of experience in Sales or customer service - OR -
- 6+ months of experience in a customer support role at First Citizens Bank - OR -
- Participation in a First Citizens career development program
- Preferred:
- Experience with telephone sales
- Prior retail banking experience
- Working Knowledge of Microsoft Office